Refund Policy

Last Updated: February 21, 2025

Overview

This Refund Policy outlines the conditions under which Streamgrid may issue refunds for services purchased through our platform. By purchasing any service or workshop from Streamgrid, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

Eligibility for Refunds

Workshop and Course Enrollments

Refund eligibility for workshop and course enrollments is determined based on the timing of your refund request and the nature of the purchased service.

Full Refund Eligibility

You may be eligible for a full refund under the following circumstances:

You request a refund within 14 days of purchase and have not accessed more than 20% of the workshop content
The workshop or course is cancelled by Streamgrid
Technical issues prevent you from accessing the purchased content and our support team is unable to resolve the issue within a reasonable timeframe
You were charged incorrectly due to a billing error on our part

Partial Refund Eligibility

Partial refunds may be considered in the following situations:

You request a refund between 14 and 30 days after purchase and have accessed less than 50% of the workshop content
You experience documented technical difficulties that significantly impair your learning experience
Extenuating personal circumstances that prevent you from completing the workshop, subject to review and approval

Non-Refundable Services

The following are generally not eligible for refunds:

Purchases made more than 30 days prior to the refund request
Workshops or courses where more than 50% of the content has been accessed
Completed workshops or courses where a certificate of completion has been issued
Services purchased at a promotional or discounted rate, unless otherwise specified
One-on-one sessions or live workshops that have already occurred
Digital downloads or materials that have been downloaded or accessed

Refund Request Process

How to Request a Refund

To request a refund, you must contact our support team with the following information:

Your full name and account email address
Order number or transaction identifier
The name of the workshop or service purchased
Date of purchase
Detailed reason for the refund request

Contact Information for Refund Requests

Submit refund requests to:

Email: help@streamgrid.sbs
Phone: +16136684775

Processing Timeline

Refund requests will be reviewed within 5 to 7 business days of receipt. You will receive a response via email indicating whether your refund request has been approved or denied. If approved, refunds will be processed within 10 business days and credited to the original payment method used for the purchase.

Special Circumstances

Technical Issues

If you experience technical difficulties accessing workshop content, you must contact our support team before requesting a refund. We will make reasonable efforts to resolve technical issues. Refunds for technical reasons will only be considered if the issue cannot be resolved after reasonable troubleshooting attempts.

Content Expectations

We provide detailed descriptions and preview materials for all workshops and courses. Refunds will not be issued solely because the content did not meet your expectations if the content delivered matches the description provided at the time of purchase.

Medical or Emergency Situations

We understand that unexpected circumstances may arise. If you are unable to complete a workshop due to medical emergencies or other serious situations, please contact us directly. We will review such requests on a case-by-case basis and may offer alternatives such as transferring your enrollment to a future session.

Chargebacks and Disputes

If you file a chargeback or payment dispute with your financial institution without first contacting Streamgrid to resolve the issue, we reserve the right to suspend or terminate your account access. Chargebacks filed after a refund has been denied may result in permanent account suspension.

We encourage you to contact us directly to resolve any billing concerns before initiating a dispute with your payment provider.

Subscription Services

Recurring Billing

If you have purchased a subscription service with recurring billing, you may cancel your subscription at any time. Cancellation will prevent future charges but will not result in a refund for the current billing period unless you cancel within 14 days of the initial subscription purchase and have not accessed the content.

Cancellation Process

To cancel a subscription, log into your account and navigate to your subscription settings, or contact our support team for assistance.

Modifications to This Policy

Streamgrid reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

Currency and Payment Processing

All refunds will be issued in the same currency as the original purchase. Please note that currency exchange rates may fluctuate between the time of purchase and the time of refund, and Streamgrid is not responsible for any differences in the refunded amount due to exchange rate variations.

Payment processing fees charged by third-party payment processors are non-refundable.

Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Streamgrid
645 Westmount Rd, Kitchener, ON N2E 3S3, Canada
Email: help@streamgrid.sbs
Phone: +16136684775